June 2025 – Business Phone Systems What You’ll Learn: Choosing the right VoIP provider for your needs Setting up call routing, IVR menus, and auto-attendants Monitoring call analytics: volume, duration, […]

July 2025 – WhatsApp Business Essentials What You’ll Learn: Account setup & business profile verification Automating replies, labels, and catalogs Using broadcast lists vs. groups effectively Integrating WhatsApp with CRM […]

August 2025 – Hiring & Managing Remote Workers What You’ll Learn: Writing clear, attractive remote-role descriptions  Sourcing candidates on niche job boards and communities  Running effective remote interviews and skills […]

October 2025 – Implementing AI Agents for Support What You’ll Learn: Evaluating AI-chat and voice-bot platforms  Training bots on FAQs and support documentation  Building escalation flows to human agents  Measuring […]

September 2025 – Customer List-Generation Techniques What You’ll Learn: Designing high-converting lead magnets  Driving sign-ups via email, social media, and ads  Segmenting leads for targeted nurture campaigns  Tools, templates, and […]

November 2025 – Data-Driven Marketing Strategies What You’ll Learn: Setting up analytics and attribution tracking  A/B testing copy, creative, and offers  Personalization tactics using customer insights  Scaling paid and organic […]

December 2025 – Social Media Strategy & Community Building What You’ll Learn: Choosing the right platforms for your audience  Crafting content calendars and engagement plans  Moderation best practices and community […]

January 2026 – Email Automation & Drip Campaigns What You’ll Learn: Mapping customer journeys and touchpoints  Setting up welcome, nurture, and re-engagement flows  Trigger-based vs. time-based campaigns  Measuring deliverability, open, […]

February 2026 – SEO Fundamentals & Best Practices What You’ll Learn: Keyword research and on-page optimization  Technical SEO: site speed, schema, sitemaps  Link-building strategies that move the needle  Tracking rankings […]

March 2026 – CRM Integration for Sales & Support What You’ll Learn: Selecting the right CRM for your workflow  Importing and deduplicating contact lists  Automating lead assignment and follow-ups  Connecting […]

April 2026 – E-commerce Essentials & Conversion Optimization What You’ll Learn: Setting up product catalogs and payment gateways  Cart-abandonment and upsell strategies  A/B testing product pages and checkout flows  Tracking […]

May 2026 – Analytics & Reporting for Growth What You’ll Learn: Building dashboards in Google Analytics and BI tools Defining KPIs for marketing, sales, and support Automating recurring reports and […]